Sonia Trussardi Sepe
Sonia Trussardi Sepe

Frequently asked questions

At Sts - Sonia Trussardi Sepe, our bags are crafted using a variety of exquisite materials. We offer a range of options including the finest Italian leather in vibrant neon or captivating metallic colors. Our crochet pieces are meticulously made with premium cotton or a blend of cotton and Lycra, using the exquisite ribbon yard known as trapillo or fettuccia. The removable straps are expertly matched in acrylic, ensuring a seamless and stylish look. To add a touch of charm, our bags feature delightful handmade pon pons created with luxurious cotton and wool yarn. We take pride in using these high-quality materials to create unique and exceptional bags for our customers to enjoy.

Washing your crochet bag is simple and easy. We recommend gently swirling the bag in cold water with a mild soap to clean it thoroughly. After washing, carefully rinse the bag to remove any soap residue. To preserve its shape, avoid wringing or twisting the bag. Instead, gently squeeze out excess water and lay it flat on a clean towel to remove additional moisture. Allow the bag to dry naturally in a well-ventilated area, away from direct sunlight. Once dry, your crochet bag will look as good as new and ready to accompany you on your next adventure!

At Sts - Sonia Trussardi Sepe, we offer a variety of convenient payment options to ensure a seamless shopping experience. During checkout, you can choose the payment method that suits you best. We accept major credit cards, such as Visa, Mastercard, and American Express. Additionally, we support popular digital payment platforms, including PayPal and Apple Pay. With these options available, you have the flexibility to select the payment method that is most convenient and secure for you.

Once an order has been placed, we are unable to make changes to it. However, if you need to modify your shipping address or cancel your order, please contact us at within 12 hours of placing your order. We will do our best to assist you during this timeframe. Please note that beyond this period, we may not be able to accommodate changes or cancellations as the order processing may have already begun. Ensuring customer satisfaction is important to us, and we appreciate your understanding in this matter. Please reach out to us promptly so we can address any concerns or requests you may have.

Yes, we offer worldwide shipping, allowing us to deliver our products to virtually any address in the world. However, please be aware that certain restrictions may apply to specific products, and there may be limitations on shipping to certain international destinations.

When you place an order with us, we will provide estimated shipping and delivery dates based on the availability of your items and the shipping options you choose. The shipping date estimates will depend on the shipping provider you select during checkout. To view estimated shipping dates, simply proceed to the shipping quotes page where you can review the available options.

We strive to ensure a smooth and timely delivery experience for our customers, both domestically and internationally. If you have any further questions or concerns regarding shipping, please feel free to reach out to our customer support team who will be happy to assist you.